Stakeholder management
The range of audiences charities have is wide and diverse. We bring experience and expertise in running consultation projects with your stakeholders.
Arguably, stakeholder management is even more challenging for charities than for organisations in other sectors.
The wide array of relevant parties - funders, commissioners, users, staff, trustees, volunteers and regulators - all feel passionately about your cause and need to be consulted.
As Jim Collins says in ‘Good to Great and the Social Sector’, working with such stakeholder groups requires tact, gentle persuasion and finding shared interests to help navigate the way forward. Our 13 years of experience at Hospice UK, the national membership charity for the hospice sector, has honed our expertise in cultivating these essential skills.
db associates worked with Hospice UK and the Forum of Hospice Chairmen to research the challenges facing Trustees of their member hospices and to learn how they could support them to overcome these.
The project involved developing and circulating an online questionnaire, undertaking around 20 telephone interviews and leading a one-day workshop with a group of hospice Trustees to review the findings. The resulting report produced a wide range of recommendations.
'David expertly managed the project, ensuring that Trustees were able to fully participate in the research and have their voices heard. The workshop proved particularly successful, mixing Trustees new to the hospice world with those with more experience. The final report identified a large number of opportunities which we are now looking to take forward.' Kate Tompkins, Chair of the Forum of Hospice Chairmen
